Running Diagnostics

dope.swg offers the smoothest internet experience for your organization. But if there's a problem, we’re on it.

If there’s something that doesn’t seem right with any of your dope.endpoints, or you just want added reassurance, you can run a diagnostics check on your dope.endpoints, all done from the cloud without ever having to bother your organization’s users.

The selected dope.swg endpoint must be put into debug mode while you run diagnostics. Click Enable Debug Mode.

Auto Endpoint Diagnostics

On the rare occasion that a dope.endpoint goes into error, the dope.endpoint will automatically run a set of diagnostic tests to try and help understand what the problem is. When a dope.endpoint is in error on selection in the Endpoint Manager View, you can view the results of diagnostic tests by launching the diagnostic view. This will display errors like this:

Enable Debug Mode

In some cases it may be necessary to retrieve more detailed diagnostics from a dope.swg endpoint that is in error. With dope.swg there’s no need to bother the end user to get this information: it can all be done from the Endpoint Manager View.

If you click this icon a .zip file will be downloaded to your administrator’s machine. This .zip file can be shared with to help fix an endpoint issue.

Once the endpoint error has been fixed, you are ready to take the endpoint out of Debug mode. Just select the Exit Debug mode button at the bottom of the console.

When this is selected, the endpoint will come out of debug mode and the Endpoint Manager View will return to normal. You’re good to go again.

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