LogoLogo
  • Introducing dope.swg
    • Changing the Rules...
    • Quick Start Guide
      • Create a dope.swg Account
      • Get Started with the dope.endpoint
      • Import User and Group Data
      • Create a dope.swg Web Policy
    • Mitre ATT&CK and Nist CSF
  • dope.console
    • Analytics
      • Overview dashboard
      • Policy View
      • Productivity
      • Shadow IT
      • Detail View
    • dope.swg Policy
      • Editing the Base Policy
      • Adding Policy Exceptions
      • Assigning a Block Page
      • Creating Custom Categories
      • URL Bypass List
      • Application Bypass List
      • Default Bypass List
      • Cloud Application Control (CAC)
        • Microsoft O365
        • Google
        • Box
        • Salesforce
        • Dropbox
        • Slack
        • WebEx
      • Custom Policy
      • Policy Assignment
      • Policy Inheritance and Customization
    • CASB Neural
      • Microsoft 365 - Authentication
      • Google - Authentication
      • CASB DLP
        • DLP Files Table
    • Endpoint Manager View
      • Searching the View
      • Filtering and Sorting the Endpoint View
      • Endpoint Count
      • Running Diagnostics
      • Disable Endpoint
    • Settings
      • General
      • Block Pages
      • Endpoints
      • Users
        • Importing from Google
        • Why not SAML & SCIM?
      • Audit Log
      • SIEM Integration
        • Category & Verdict Mappings
      • API Client Credentials
      • Billing Details
    • Notifications
      • SSL Errors
  • dope.endpoint
    • Trusted Process Names
    • Generate Diagnostics
    • Disable Endpoint
    • Installing using MDM on Mac
      • Using JAMF
      • Using Kandji
      • Using Intune
    • Installing using Intune on Win
    • Mac Installer
      • Installation Process - Silent
      • Uninstall
      • Endpoint Authentication
    • Windows Installer
      • Installation Process - Silent
      • Uninstall
      • Endpoint Authentication
    • dope.endpoint UI
      • Windows UI
      • macOS UI
    • Automatic Updates
  • Release Notes
  • DOPE.APIs
    • Public API Specification
Powered by GitBook
On this page
  • dope.swg offers the smoothest internet experience for your organization. But if there's a problem, we’re on it.
  • Auto Endpoint Diagnostics
  • Enable Debug Mode
  1. dope.console
  2. Endpoint Manager View

Running Diagnostics

PreviousEndpoint CountNextDisable Endpoint

Last updated 1 year ago

dope.swg offers the smoothest internet experience for your organization. But if there's a problem, we’re on it.

If there’s something that doesn’t seem right with any of your dope.endpoints, or you just want added reassurance, you can run a diagnostics check on your dope.endpoints, all done from the cloud without ever having to bother your organization’s users.

To launch the diagnostic view, select the Diagnostic Icon on the bottom-right of the console in the Endpoint Manager View.

The selected dope.swg endpoint must be put into debug mode while you run diagnostics. Click Enable Debug Mode.

Auto Endpoint Diagnostics

On the rare occasion that a dope.endpoint goes into error, the dope.endpoint will automatically run a set of diagnostic tests to try and help understand what the problem is. When a dope.endpoint is in error on selection in the Endpoint Manager View, you can view the results of diagnostic tests by launching the diagnostic view. This will display errors like this:

Enable Debug Mode

In some cases it may be necessary to retrieve more detailed diagnostics from a dope.swg endpoint that is in error. With dope.swg there’s no need to bother the end user to get this information: it can all be done from the dope.cloud Endpoint Manager View.

If you click this icon a .zip file will be downloaded to your administrator’s machine. This .zip file can be shared with dope.security to help fix an endpoint issue.

Once the endpoint error has been fixed, you are ready to take the endpoint out of Debug mode. Just select the Exit Debug mode button at the bottom of the console.

When this is selected, the endpoint will come out of debug mode and the Endpoint Manager View will return to normal. You’re good to go again.

By selecting the Enable Debug Mode button ​, you can put the selected dope.swg endpoint into debug mode. The endpoint views background will turn blue to clearly indicate that the selected endpoint is running in Debug mode. The Endpoint Manager View status will also indicate that the selected Endpoint is in Debug mode.

When in debug mode the endpoint will run further diagnostic tests, enable deeper endpoint logging, and gather OS level logs. During this time, you will see the following icon in the diagnostic view. Once all the debug information has been gathered and has been sent to the cloud, a new download icon will appear.